Frequently Asked Questions

Yes, absolutely. All Anima Jewels pieces are crafted from genuine 925 sterling silver — meaning 92.5% pure silver. Every piece is BIS hallmarked and comes with a certificate of authenticity.

925 sterling silver means the metal is 92.5% pure silver and 7.5% other metals (usually copper) for durability. It is the international standard for premium silver jewellery and is completely safe for daily wear.

Yes! All our jewellery is completely nickel-free and hypoallergenic. It is safe for sensitive skin and suitable for everyday wear.

Sterling silver can naturally tarnish over time due to exposure to air, moisture, and chemicals. However, with proper care — storing in the provided pouch, avoiding water and chemicals — your jewellery will maintain its shine for a very long time. We also include care instructions with every order.

Orders are dispatched within 2–4 business days. Delivery across India typically takes 5–8 business days. You will receive a tracking link once your order is shipped.

Yes! We offer free shipping on all orders above ₹999. For orders below ₹999, a flat shipping fee applies.

Currently, we ship within India only. We are working on expanding to international shipping — sign up to our newsletter to be notified when this is available.

We offer a 30-day hassle-free return policy for unused, unworn items in their original packaging. Simply contact us at animajewels@animajewel.in and we will guide you through the process.

Yes, exchanges are available within 15 days of delivery for a different size or design. The item must be unused and in original packaging.

We pack all orders very carefully, but if a piece arrives damaged, please contact us within 48 hours with photos. We will replace it immediately at no cost to you.